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Job Title: Community Partnership Specialist

Classification: Exempt

Status: Full-Time

Reports to: Senior Manager of Community Partnerships

About the Opportunity:

Under the direction of the Senior Manager of Support Services and Community Partnerships, the Community Partnership Specialist works to connect JVS clients to external organizations that can assist with barrier removal to ensure enrollment and successful program completion of JVS clients. This position will build reciprocal relationships with community-based organizations who can refer clients to JVS for workforce development services and provide services to JVS applicants and clients who need assistance. The Community Partnership Specialist manages a portfolio of partnerships to establish and increase reciprocal referral relationships, representing JVS and our services to the community. This role provides excellent customer service to partners, colleagues, and clients, in order to connect clients with the services they seek.

Essential Functions, Skills and Knowledge

Builds Relationships, Collaboration and Teamwork:

Build and maintain strong relationships with partner organizations and serve as the primary point of contact through routine communication (i.e. meetings, calls and emails) as well as event participation
Serve as a liaison between potential clients and referral contacts to guide them through the process
Stay up to date on JVS programs, and seek out feedback from program teams to aid in developing new partnerships and improving referral systems
Support and promote the mission and philosophy of JVS both internally and outside the agency
Work effectively with other program and administrative staff

Accountability and Results Focused:

Troubleshoot unsuccessful referrals and make system adjustments when possible
Seek out and develop new partners for emerging service needs
Ensure all key data is entered into relevant data tracking systems is accurate and complete
Develop and achieve metrics and assist in the creation of regular program performance reports to JVS leadership, funders, and other stakeholders
Generate strategy and solutions in response to unforeseen and planned changes, setbacks, and challenges

Administrative/Communication:

Create and maintain a tracking document of community contacts, and update when point of contact changes
Communicate effectively verbally and in writing with compassion and professionalism
Participate in meetings, in-service training, team-based projects, committees
Communicate regularly with Supervisor to ensure smooth delivery of services
Exercise discretion in handling confidential information
Perform other duties as assigned or requested

Education and Experience Required

Bachelor’s Degree in Communications, Business/Marketing, Human Resources, Human services, social work, Education, or related field, or equivalent (4 years) experience
3+ years of community engagement experience, ideally in the Greater Boston area
Bilingual, bicultural preferred
Working knowledge of adult education, social service and/or workforce development organizations in the Greater Boston area preferred
Excellent relationship building skills, including the ability to interact with a diverse range of colleagues
Excellent customer service skills and ability to interact with and assist a multi-cultural customer base, including those with low levels of English proficiency and limited educational backgrounds
Demonstrated success in partnership building
Demonstrated success in performance tracking, maintaining a contact database, or similar
Proficiency in Microsoft 365 suite
Ability to define and prioritize goals and objectives
Ability to work independently and as part of a team

Competencies

Accountability and Results Focused
Adapting to Change
Building Relationship, Collaboration and Teamwork
Cultural Competency and Respect
Communication Skills
Initiative
Planning and Organizing
Promotes External Relations
Provides Exceptional Customer Service

Work Environment

This job operates in an office and professional environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. On occasion the job will require going out in the field, visiting vendors.

Position Type and Expected Hours of Work

Occasional local travel, some evening and weekend hours may be required by needs of the business.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

JVS is an Equal Employment Opportunity Employer. Qualified minorities, women, veterans, sexual orientation, and people with disabilities are encouraged to apply.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Key Competencies:

Instructional planning
Instructional delivery
Progress reporting /tracking
Student skill attainment
Promotes Agency
Initiative
Building Relationships, Collaboration and Teamwork
Adapting to Change
Accountability and Results Focused
Communication Skills
Cultural Competency and Respect
Planning/Organizing

JVS CULTURE: JVS is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, JVS will better serve our local communities and continue to provide quality services.

JVS is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, JVS prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.

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