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POSITION: Career Coach
Status: Full-Time

REPORTS TO: Manager of Business Development

FLSA: Exempt

Position Summary: Under the direction of the Manager of Business Development, the Career Coach builds, strengthens, and grows key partnerships, tracks and reports all relevant program data and outcomes and evaluates programmatic success. The Career Coach is responsible for developing strong job leads, providing high quality career counseling, and job placement assistance to job seekers recruited and referred from our community partners. The Career Coach also sustains collaborative working relationships with a variety of employers in the greater Boston area to maintain employment opportunities for clients. This individual must have a strong knowledge about issues related to individuals with significant barriers to employment. The Career Coach is responsible for supporting colleagues across divisions as they deliver training and education programs to area employers. The Career Coach will assist with tracking client outcomes, coaching clients, communicating with employers, interviewing and screening applicants, building marketing strategies and performing outreach, and providing reports to internal and external partners including staff, employers, and funders. The Career Coach is an active member of the team, thereby equitably contributing to team performance goals and working to support the overall mission and philosophy of JVS

Essential Job Functions:

Accountability and Results Focused:

Provide high quality 1:1 job search coaching including interview preparation, resume creating and tailoring resumes, personal branding and self-marketing strategies, and social media
Actively develop, engage, and maintain employer relationships
Assist job seekers in goal setting, identifying barriers and mapping out a plan leading to job placement, skills upgrades and career advancement
Effectively market participants to employers, solicit appropriate job openings, schedule interviews, solicit feedback and confirm placements
Target appropriate employment opportunities based on job seeker’s experience, skills and career goals.
Understand and apply knowledge of internet and social media resources for job seekers
Understand and apply knowledge of local and national labor market trends to assist job seekers to identify career opportunities
Establish, track and meet program dashboard indicators using database software
Work collaboratively across JVS departments to assist in the building and implementation of cross departmental processes for advertising training opportunities, recruiting and screening candidates, and shared management documents
Work collaboratively with and encourage collaboration between team members to ensure performance goals for departments are met

Build relationships, collaboration, and teamwork:

Support and promote the mission and philosophy of JVS both internally and outside the agency
Establish and maintain harmonious working relationships with key stakeholders (participants, employers, partner organizations, funders, etc.)
Work as part of a team, sharing job leads and collaborating on workshops, classes, group interviews and any other tasks as needed
Attend and actively participate in staff meetings and team- based projects
Provide assistance to fellow team members when needed

Administrative/Communication:

Demonstrates a professional demeanor with strong customer service skills
Communicates effectively verbally and in writing with compassion and professionalism
Maintain accurate, up-to-date information in all databases
Exercises discretion in handling confidential information
Support with event preparation and coordination, generating completion certificates, ceremony invitations and programs
Work on data validation in conjunction with IT and database team
Create visual representations of data for marketing and reporting purposes
Communicates regularly with Supervisor to insure smooth delivery of services
Organize and maintain files and records and contribute to reports as necessary
Perform other duties as assigned or requested

Minimum Qualifications and Experience:

Associates in related area (Employment Coaching/Career Counseling, Human Resources, Psychology, Social Work, or Education) or 5+ years related experience
1-3 years of experience in workforce development or related field required
1-3 years of experience in working with individuals with barriers to employment strongly desired
Demonstrated experience creating and maintaining professional business relationships relevant to employment of others preferred
Bilingual/Working proficiency in English & Spanish or strongly preferred
Knowledge of community resources and web-based job search resources and techniques required
Experience working with homeless, immigrant and/or at-risk families highly preferred
Experience in recruitment, job development desired
Outstanding interpersonal, customer service and organizational skills required
Ability to work in a multi-cultural environment required
Strong Microsoft Office Suite skills required

Key Competencies:

Demonstrated expertise in producing professional-level resumes
Proficiency in designing/adapting and presenting workshops and group programs on career-related topics
Employer engagement/relationship -building
Tracking program progress and reporting
Accountability and Results focused
Adapting to Change
Building Relationships, Collaboration and Teamwork
Cultural Competency and Respect
Communication Skills
Initiative
Planning/Organizing
Agency Promotion

JOB COMPETENCIES:

Demonstrated expertise in producing professional-level resumes
Proficiency in designing/adapting and presenting workshops and group programs on career-related topics
Employer engagement/relationship -building
Tracking program progress and reporting

JVS CULTURE: JVS is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, JVS will better serve our local communities and continue to provide quality services.

JVS is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, JVS prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.

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Apply for Employer Engagement Career Coach at JVS Boston